01 / UNDERSTAND
Business Health Check
Find the friction in your customer journey and decide what to fix first.
Owner interview · Findings · Prioritised action plan
See what is included ↗Practical help for your business
Good businesses.
A clear next step.
Reviews, online stores and practical AI, with the operating experience to make them useful. Choose a starting point, then work directly with Richard to agree what comes next.
Not sure where to begin? The first conversation is free.
Previous employers and leadership roles
Harvey NormanCourtsSpotlightStorHub
Career experience, separate from Mayne & Loh client engagements.
Ways to work together
Choose the help you need.
A focused review, a store launch, or support that stays with you. We start with the business problem and define the work clearly.
02 / BUILD
Shopify Store Launch
A clear, usable online store built around what your customers need to know and do.
Store structure · Product setup · Launch handover
See what is included ↗03 / AUTOMATE
AI Assistant Setup & Care
Give routine questions a useful first response, with a clear route to a person.
FAQs · Enquiry capture · Human handover
See what is included ↗04 / KEEP IMPROVING
Monthly Operations Adviser
Regular practical support for the decisions, people and processes that keep your business moving.
Scheduled calls · Performance review · Action planning
See what is included ↗How we work
The work starts with the people doing it, and the things getting in their way.
Our approach · Mayne & Loh
How we work
Start small. Make it useful.
Talk about the business.
Tell Richard what is happening, what you have tried and what you would like to change.
Agree the work.
Set the scope, deliverables, fee and timing before the engagement starts.
Put it into practice.
Work through the agreed changes, with handover and support defined from the start.
Before you choose.
Will I work directly with Richard?
Richard leads the initial conversation and the direction of the work. Where specialist support is needed, responsibilities are agreed in the scope.
Can we start with a small piece of work?
Yes. A focused review or defined project can be a useful starting point. There is no need to commit to a larger implementation before the scope is clear.
Are software costs included?
Platform subscriptions, paid themes, licences and usage charges are identified separately in the agreed scope. Ask Richard before purchasing if you are unsure.
The next part of the working day
A clearer desk. A better working day.
We are developing a focused range of desk essentials, cable organisers and accessories for work on the move. Product selection is underway.
Explore Organise Your Office ↗Coming soon · Not yet open for product orders
Singapore · Southeast Asia
Need something more specific?
Team training, self-storage operations, dashboards and custom workflows can be scoped around your business.
Discuss a tailored engagement ↗